Terms of Service

1. Agreement

By accessing rhsoft.co.uk (or any RhSoft site), requesting a quote, or engaging us to design, build, or support software, you agree to these Terms of Service. If you use the site or services on behalf of a company, you represent that you have authority to bind that company.

We may update these terms. The “Last updated” date above is the effective date. Continued use after a change means you accept the revised terms, except where a signed contract says otherwise.

2. Software development services

RhSoft provides custom software development. Scope is defined in a quote, SOW, or ticket backlog we both accept. Unless an SOW says otherwise, work is professional services — not a sale of off-the-shelf packaged software.

3. Quotes and statements of work

• Website quotes and estimates are invitations to treat, not binding offers, until we confirm in writing.
• Fixed-price work is limited to the features, environments, and assumptions listed in the SOW.
• Time-and-materials work is billed for actual hours at the rates in the SOW, plus approved expenses.
• Change requests (new features, extra platforms, extra environments, or material design changes) require a written change order and may affect timeline and fees.
• Discovery, architecture, UX, CI/CD, documentation, and handover are in scope only if listed. “Nice to have” items in conversations are not included until they appear in the backlog we both accept.

4. Client responsibilities

You agree to provide, in a timely way:

• Product owners, reviewers, and decision-makers who can accept user stories and releases.
• Access to repositories, cloud accounts, app-store consoles, domains, and analytics as needed.
• Content, brand assets, copy, and data you have the right to use.
• Staging and production credentials, or a designated operator who will apply our pull requests.
• Feedback within the review windows in the SOW. Silence after that window may be treated as acceptance of that increment.

Delays in access, content, or approvals extend delivery dates by at least the length of the delay. We are not responsible for third-party outages, store rejections, or policy changes by Apple, Google, payment processors, or cloud vendors.

5. Intellectual property

Your materials. You keep all rights in content, trademarks, data, and code you supply. You grant RhSoft a limited license to use them solely to perform the project.

Work product. Upon full payment of undisputed invoices for an SOW, we assign to you the custom application code, unique designs, and documentation we create specifically for that SOW, excluding Pre-Existing Materials and third-party works.

Pre-Existing Materials. Libraries, starters, internal tools, CI templates, and know-how we used before or outside your project remain ours. We grant you a non-exclusive, perpetual license to use them as embedded in the deliverables, not to resell our frameworks as a competing product.

Portfolio: unless you opt out in writing, we may describe the engagement at a high level (name, stack, screenshots of public UI) on rhsoft.co.uk. Confidential algorithms and unreleased products stay off the public portfolio.

6. Open source and third-party software

Deliverables often include open-source components (for example React, Next.js, Laravel, Solidity libraries, or React Native). Those components stay under their own licenses (MIT, Apache-2.0, GPL, and others). You are responsible for complying with those licenses in distribution. We will identify known GPL or similarly copyleft components when we introduce them. SaaS APIs, maps, email, payments, and AI model hosts are licensed by their vendors; we do not warrant their ongoing availability or pricing.

7. Artificial intelligence systems

• AI output can be incomplete, biased, or incorrect. You must review outputs before relying on them in production, legal, medical, or financial decisions.
• You warrant that training, fine-tuning, and prompt data you provide is lawfully obtained and does not infringe third-party rights.
• Unless an SOW says otherwise, we do not use your confidential production data to train public foundation models.
• Model weights, prompts, and evaluation sets we create for you transfer under Section 5 after payment; third-party model APIs remain licensed by their providers.
• Regulatory rules for automated decision-making, biometric data, and sector AI (health, finance) are your compliance obligation unless we are separately engaged to advise.

8. Blockchain and smart contracts

• Smart contracts, once deployed, may be immutable. You approve bytecode, network, and admin keys before mainnet deploy.
• We are not a broker, exchange, or investment adviser. Tokens, NFTs, and DeFi products can lose value, get exploited, or become non-compliant with securities or money-transmitter rules in your jurisdiction.
• Audits, if included, are point-in-time reviews — not a guarantee against bugs, economic attacks, or key compromise.
• Gas fees, bridges, oracles, and chain outages are outside our control. Testnet success does not guarantee mainnet behavior.
• You are responsible for wallet security, key custody, and any KYC/AML your product requires.

9. Hosting, cloud, and APIs

Unless the SOW includes managed hosting, you own cloud accounts (AWS, GCP, Vercel, Supabase, Firebase, and similar) and pay those invoices. We may be invited as collaborators. We are not liable for misconfigured IAM, leaked secrets in your account, or spend from resources you approve. Environment variables, API keys, and store certificates should rotate on a schedule you control. Backup and disaster recovery are included only if specified.

10. Acceptance, warranty, and defects

We perform services with reasonable professional skill. Software is delivered “as accepted against the SOW,” not as error-free. You receive a warranty period of thirty (30) days after the accepted release (or as stated in the SOW) for defects that reproduce against written acceptance criteria. The warranty does not cover:

• Changes you or another vendor make after handover.
• Third-party APIs, OS updates, browser changes, or store policy changes.
• Misuse, unsupported environments, or data you import.
• Performance targets not defined in the SOW (load, latency, conversion).

Exclusive remedy for a warranted defect is repair or re-performance. We do not warrant that software will be uninterrupted or immune to security incidents.

11. Support and maintenance

Bug-fix and feature work after the warranty window is billed under a retainer or new SOW. Emergency production support, on-call, and SLA response times apply only if purchased. Security patches for dependencies are recommended; applying them in your environments is your operations duty unless we are contracted to maintain the repo.

12. Confidentiality and data

Each party will protect the other’s non-public information with reasonable care and use it only for the engagement. Our Privacy Policy describes website and form data. For production personal data, we act as a processor only under a data processing addendum if you require one.

You must not send us live secrets in email or chat when a vault is available. We may use anonymized project metadata to improve our internal delivery process.

13. Fees and payment

• Invoices are due as stated on the invoice (typically net 15 unless the SOW says otherwise).
• We may pause work or withhold repository access for overdue undisputed amounts.
• Taxes, app-store fees, cloud spend, licenses, and paid APIs are extra unless listed as included.
• Deposits are applied to the final invoice and are non-refundable once corresponding work has started, except as required by law.

14. Limitation of liability

To the maximum extent permitted by law, RhSoft is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, lost tokens, business interruption, or reputational harm, even if advised of the possibility.

Our total liability arising out of a project will not exceed the fees you paid us for that SOW in the three (3) months before the claim. Nothing in these terms excludes liability that cannot be limited by law (for example, fraud). Website visitors who are not paying clients use the site at their own risk; we are not liable for reliance on marketing copy or portfolio case studies.

15. Term and termination

Either party may terminate an SOW for material breach that remains uncured for fourteen (14) days after written notice, or immediately for insolvency. You pay for work performed and non-cancellable third-party costs through the effective date. Upon request and payment, we will hand over repositories, documentation, and credentials we hold for your accounts. We may retain a copy of work product as required for legal or backup purposes.

16. General

• These terms, plus any SOW, are the entire agreement for website use and the described services.
• If a clause is unenforceable, the rest remains in effect.
• You may not assign a project to another party without our consent; we may use vetted subcontractors under these same confidentiality duties.
• Governing law and venue will be those stated in the SOW, or otherwise the courts competent for our principal place of business.
• Force majeure includes widespread cloud outages, chain halts, war, and events beyond reasonable control.